Sinistar

Find answers to your questions about hosting.

Hosting policyholders

Before you can welcome your first guests, there are a few steps to complete. Here’s what to do.

How to become a SiniSTAR host

Here are the answers to the most frequently asked questions about service fees.

Understanding service fees

How long does a rental with SiniSTAR last?

Learn more about how the process for claiming damages.

Am I protected against damage, loss or theft?

Find out who receives them, what they are and how they work.

Understanding rental offers

Here are the steps for accepting or declining a rental offer.

How to respond to rental offers

How to submit a quote for a rental

What happens if I ignore a rental offer?

Learn more about your legal contract with SiniSTAR.

Your relationship with SiniSTAR

The basics

What is a furnished and equipped accommodation?

Find out what policyholders look for in a temporary home.

What are the most important criteria for policyholders when selecting a quote?

You can do it by following a few simple steps.

How to set the price for your accommodation

Understanding reviews

Promotional materials and contact information are not permitted in SiniSTAR ads or public profiles. Here's what you should know.

Can I promote my business in my ads?

Can I specify a minimum length of stay in my ads?

Can I pause the offers if my accommodation is rented for a specific period of time?

Here's what to try if you can't find the address of your accommodation while creating a listing.

I can't find the address of my accommodation in the drop-down menu. What should I do?

There are a few reasons why you may not have received any rental offers yet. Here are the main ones.

My accommodation is approved, but I haven’t received any rental offers. Is this normal?

Managing your ads

Do I have to insure my accommodation?

Here are a few tips to make your accommodation inviting.

How to prepare your accommodation for rental

Here are tips to ensure that you meet your guests' expectations when it comes to cleanliness.

Cleanliness of the accommodation

Here's what they are what they should include.

Entry instructions

Usually, you only deal with the guests when you initially greet them. Here are some tips for making a good impression.

How to welcome guests

Guests should feel safe in your home. Here are the steps to take to prevent coronavirus infections.

COVID-19 Prevention Measures

Preparing for a rental

Here's how and when to reach your guests.

Communicating with guests

Here are the answers to the most frequently asked questions about payments.

Understanding payments

Here's what you should know about extensions.

Extending stays

During a rental

Cancellations are rare, but they can happen. Here's what you should know.

Can guests cancel their reservation?

Cancellations and refunds

Find answers and get help from Intercom Support and Community Experts