Guests very rarely cause problems. But in the event of damage, loss or theft, you will not be left to fend for yourself. The Damage Protection Program, which is included with all new rentals starting on September 3rd, 2024, protects your property for damages caused by guests up to CAD $2000.
For bookings confirmed after September 3rd, 2024
The Damage Protection Program is included with all rentals confirmed after September 3rd, 2024. If you are benefitting from the Damage Protection Program, the coverage you have is explained in this article.
Our new Program offers coverage for eligible damages reported in accordance with the program's terms. Keep in mind that this does not exempt you from your obligation to obtain liability insurance, nor does it eliminate the need for home insurance.
For bookings confirmed before September 3rd, 2024
If you submitted on a rental offer before this date, you may follow this procedure.
Procedure
To begin, send your claim to [email protected]. Remember to include:
Photos of any damage
A detailed description of the damage and/or loss
A detailed estimate of repair and/or replacement costs
A Sinistar agent will see if your losses are covered by our previous recovery program. If this is the case, we will collect the amounts due from the policyholder. We will then send the funds to you.
What losses are covered?
Your claim is transferred to the guest if it matches the following criteria:
It is reasonable
You have submitted it within 7 days after the guest’s departure
The damage exceeds normal wear and tear
How can I be sure that I will be compensated?
Unfortunately, Sinistar cannot guarantee that you will receive compensation for losses. We only act as a go-between with the guest and you. It is up to the guest to pay the money owed to you.
We are aware that this involves risks for you. This is why we strongly encourage hosts to obtain home insurance, particularly one that covers damage caused by people staying in their accommodation.