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The basics
Am I protected against damage, loss or theft?
Am I protected against damage, loss or theft?

Learn more about how the process for claiming damages.

Updated over a week ago

Guests very rarely cause problems. But in the event of damage, loss or theft, you will not be left to fend for yourself. We will take steps with the policyholder to reimburse you for the value of your losses.

Requesting compensation

Send your claim to [email protected]. Remember to include:

  • Photos of any damage

  • A detailed description of the damage and/or loss

  • A detailed estimate of repair and/or replacement costs

A Sinistar agent will see if your losses are covered by our recovery program. If this is the case, we will collect the amounts due from the policyholder. We will then send the funds to you.

What losses are covered?

We transfer your claim to the guest if it matches the following criteria:

  • It is reasonable

  • You have submitted it within 30 days after the guest’s departure

  • The damage exceeds normal wear and tear

How can I be sure that I will be compensated?

Unfortunately, Sinistar cannot guarantee that you will receive compensation for losses. We only act as a go-between with the guest and you. It is up to the guest to pay the money owed to you.

We are aware that this involves risks for you. This is why we require hosts to take out home insurance. In particular, insurance that covers damage caused by people staying in their accommodation.

To learn more:

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