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What is the Damage Protection Program?
Accidental damage from insureds does happen. Traditionally, this was managed via a security deposit or short-term rental damage insurance purchased by the policyholder. Both are cumbersome and often have big limitations in protection.
As a Sinistar host, you are automatically enrolled in our Damage Protection Program, which covers the cost of accidental property damage from the insured up to CA$2,000.
What does it cover?
Property that has been physically damaged by the guest’s actions or omissions during their stay
Accidental and intentional damage
Lesser the cost to repair or replace a damaged item
Pet damage
Structural damage
Labour costs
Examples include, but are not limited to:
Indoor & outdoor furniture
Carpet cleaning costs for stains
Drywall repair
Stolen items with a valid policy report
Bikes, surfboards, kayaks, etc.
For more information about the coverage overview, please visit this link for a full list of conditions and exclusions.
What does it mean for me as a host?
With our Damage Protection Program, your rental property is protected at all times, and you can securing earnings with coverage against unexpected damages.
For bookings up to 10 nights in length, a Minimum Fee CA$34.00 plus tax is charged.
For bookings longer than 10 nights, the applicable amount of nightly fees CA$3.40/night plus tax is charged.
How do I submit a damage notice?
You can simply submit a damage notice using this link online within 14 days of the policyholder’s departure.
Have questions?
Please don’t hesitate to get in touch with us at [email protected].