Generally, the insurer makes a decision 1 to 2 business days after the rental offer ends. But it can take longer if the insurer is unable to confirm the rental right away.
💁♂️ Good to know |
Decision delays can happen for a number of reasons. For example, the person responsible for managing the claim with the insurer might be away for a few days. Unfortunately, these situations are out of our control. |
While you wait, try to keep your accommodation reserved. We understand that you might be unable to do so for more than a few days. In this case, rest assured - you won't be penalized if you lease your place to someone else, as long as you withdraw your quote before the booking is confirmed.
For more information:
How will I be informed of the decision?
Once your quote is submitted, keep an eye on your inbox. You will receive a response by email. You can also view your quote's status in the 'My quotes' section of your dashboard.
❗️ Important |
Please note that hosts are not to contact an insurer directly about a rental offer, or for any other reason (see article 5 of our Terms and Conditions). If you have questions, please write us at [email protected]. |
Will I hear back even if my accommodation is not chosen?
Yes. You will receive a response no matter what.