Sinistar

Everything you need to know about relocation with SiniSTAR.

Your relocation

The step-by-step guide to relocation with SiniSTAR.

How does relocation with SiniSTAR work?

Do I have to get insurance for my relocation?

Here's how to find your agent's contact information.

How to reach your SiniSTAR agent

Communicating with the host

Find out how you'll receive them and what they include.

Receiving entry instructions

Here's what you need to know about rental extensions.

Can I extend my stay?

Are you ready to return home? Follow these tips for a smooth departure.

Leaving the accommodation

The basics

Here's what you need to know about security deposits.

Do I have to pay a security deposit?

Find out who is responsible for the cost of your relocation.

Who pays for my temporary accommodation?

Did you receive an invoice for a deductible or do you have to pay rent? Here are the answers to the most frequently asked questions.

Understanding deductibles and rent

Costs and payments

Find out how we approve each accommodation.

How can I be certain of the quality of the accommodations?

Learn about our host verification process.

How does SiniSTAR check the identity of hosts?

Your safety

Find out what cases may warrant a cancellation.

Can I cancel my booking?

Here's what to do if you need to cancel a booking.

Making a cancellation request

Cancellations and refunds

Here's what happens if your accommodation does not meet your expectations.

Can I change accommodations if I’m not satisfied?

What should I do if the accommodation is not clean when I arrive?

Learn what will happen based on the source of the damage.

What to do if something becomes damaged during your stay

You can recover them in person or by mail. Here's how.

What if I forgot items at the accommodation?

Here’s what you should do if you encounter a problem.

Reporting a problem

Here's how to change your contact information or housing search criteria.

Correcting or changing information

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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