SiniSTAR Help Centre
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Your relocation
Your relocation

Everything you need to know about relocation with SiniSTAR.

20 articles

The basics


How does relocation with SiniSTAR work?
Do I have to get insurance for my relocation?
How to reach your SiniSTAR agent
Communicating with the host
Receiving entry instructions
Can I extend my stay?
Leaving the accommodation

Costs and payments


Do I have to pay a security deposit?
Who pays for my temporary accommodation?
Understanding deductibles and rent

Your safety


How can I be certain of the quality of the accommodations?
How does SiniSTAR check the identity of hosts?

Cancellations and refunds


Can I cancel my booking?
Making a cancellation request

Troubleshooting


Can I change accommodations if I’m not satisfied?
What should I do if the accommodation is not clean when I arrive?
What to do if something becomes damaged during your stay
What if I forgot items at the accommodation?
Reporting a problem
Correcting or changing information
SiniSTAR Help Centre
433 boul. Saint-Joseph Est, Montréal, QC H2J 1J6