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How does relocation with Sinistar work?
How does relocation with Sinistar work?

The step-by-step guide to relocation with SiniSTAR.

Updated over a week ago

The Sinistar platform enables you to find and rent temporary housing after filing an insurance claim, in coordination with your insurer. Here’s how it works.

Step 1: You request a quote.

A single request allows you to contact all the local hosts whose accommodation meets your criteria. Those who wish to host you will then submit their most competitive offer.

So there’s no need to spend hours looking for the perfect accommodation!

💁‍♂️ Good to know

The quote system is also well suited for your situation: your claims adjuster will likely ask you for a quote before approving your temporary housing.

For more information:

Step 2: Sinistar contacts local hosts.

Once an agent has reviewed your application, he or she contacts all hosts whose accommodation meets your criteria with a single click. Those interested in hosting you send their offer within 24 hours.

💁‍♂️ Good to know

We have hosts in all major Canadian cities, including Toronto, Vancouver and Calgary, as well as in many smaller cities and towns across the country.

To learn more:

Step 3: A Sinistar agent presents you with the best quote.

The agent calls you to present you with the best value offer. You then have the choice to accept it or to explore other options.

Once you have selected your temporary accommodation, we send the quote to your claims adjuster for approval.

💁‍♂️ Good to know

With Sinistar, there are no surprises. Every quote includes all charges and service fees that apply.

For more information:

Step 4: You sign the documents.

At this point, you’re asked to sign the following documents:

  • The rental agreement. It describes the details of the agreement you make with the host, Sinistar and your insurer.

  • The assignment of claim. By signing this document, you authorize your insurer to pay Sinistar directly for your accommodation.

💁‍♂️ Good to know

Usually, you don’t have to pay any out-of-pocket deposits or fees. Your insurer pays for your relocation.

Step 5: You receive the entry instructions by e-mail.

This e-mail explains how to access your temporary accommodation and how to contact your host.

Step 6: You move into your temporary accommodation.

That’s it! Now you can move into your temporary home.

For more information:

Step 7: We ask if you must extend your stay.

At 60% and 70% of your scheduled rental period, your claims adjuster is asked by e-mail if you need to extend your stay. This can be helpful if the renovations to your home take longer than expected, for example.

For more information:

Step 8: You leave your temporary accommodation on your chosen date.

Just follow the host’s instructions. You can find them in the e-mail you received prior to moving in. Then, off you go: home!

For more information:


Sinistar is here for you

The Sinistar platform is designed for your needs and those of your insurer. So you can focus on the most important thing: getting your life back to normal.

Still have questions about your relocation with Sinistar? One of our agents will be happy to help.

Contact us:

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