Here’s the information you will be asked to provide.
If the Red Cross is involved in your case, call us at 1‑855‑717‑8878.
Your address and other places of interest
This information allows us to offer you temporary accommodation in an area convenient to you. Rest assured that your personal information is protected at all times.
The number of bedrooms you would like
We will only contact hosts whose accommodation meets your criteria.
The number of people to be relocated
In other words, the number of adults, children and infants that will be staying in the temporary accommodation.
Your insurance status (insured or not insured)
Note that SiniSTAR is designed for people who have home insurance coverage.
Not insured? To find out what options are available to you, read our article How to find temporary housing after making an insurance claim.
Your insurance information
The more we know about your insurer and your claim, the better we can help you. Here’s what to provide:
Full name of your claims adjuster. This person will help you submit your claim to your insurer. You can usually find their name in an e-mail they sent you, in your insurance documents or by calling your insurer.
Name of your insurer. Indicate the name of your insurance company.
Claim file number. You can find it in the documents your insurer sent you in connection with your claim. You can also ask your claims adjuster to send it to you, by phone or by e-mail.
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We'll need this information to coordinate your relocation with your insurer if you decide to use our service. We will also use it to send your insurer documents like the rental agreement and invoices.
Your specific needs
This will help us to find you suitable accommodation for your family.
Some frequent requests:
Accessibility features (reduced mobility)
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All housing units on SiniSTAR are furnished and equipped. Basic amenities, such as wireless internet, are also included.
Your arrival and departure dates
If you need to push back your departure date during your stay, you can. Simply request an extension. Our hosts usually accept.